Terms and Conditions of Sale & Delivery

Delivery General

All the products on this website are available for nationwide delivery. Deliveries will be completed within the parameters of the delivery service option purchased by the sender at point of ordering. We do not deliver on Saturdays, Sundays or Bank Holidays. Orders placed for delivery next working day need to be placed by 2PM the day before with the exception of Mondays, as we are closed. 

Senders Responsibility

It is the sender’s responsibility to ensure that the delivery address and details given for the recipient, including the delivery address are correct and complete. Universal Hair Clinic Ltd does not accept responsibility, liability or costs incurred with a non-delivery to a recipient where any part of the required recipient related information is either incomplete or incorrect. NB. It is NOT possible to re-direct an order once dispatch has taken place. It is the sender’s responsibility to ensure that the recipient or authorized person will be at the delivery address to receive the delivery. It is the sender’s responsibility to check before ordering that the recipient is not away for any reason when the delivery is scheduled to arrive. Universal Hair Clinic do not accept responsibility nor offer replacement or refunds where the sender has been in breach of the aforementioned requirements. Universal Hair Clinic do not disclose sender details to any third party.

Delivery Day

Delivery of your order will be attempted by delivery driver. A re-delivery will usually be the day following a request, this may incur a further delivery fee. Universal Hair Clinic does not accept responsibility or costs incurred for deliveries where the recipient has NOT initiated or has delayed contact with the driver for any reason, or collected their item, if not in at the time of delivery.

Returns & Refunds

Returns and refunds are only accepted where goods are returned un-opened in original packaging. Any costs involved with return of any item that has been received and signed for are the responsibility of the customer. 


Your purchase will be deemed to have occurred in Ireland. These Terms and Conditions shall be governed by and construed in accordance with Irish Law and the parties agree to submit to the exclusive jurisdiction of the Irish courts. In completing your purchase you are agreeing and accepting be bound by them.